INTRODUCTION
Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order. Visitors under the age of 16 should not register with this website or submit any information to us.

IMAGES
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. Colours may vary and the colours on this website should only be used as a guide. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

ACCEPTANCE OF YOUR ORDER
Shortly after you have placed an order with us by pressing the confirmation button an email will be sent to you acknowledging your payment. This email is not an order confirmation or order acceptance from All Star Lanes Pro Shop.

Order acceptance and the completion of the contract between you and All Star Lanes Pro Shop will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We will take payment for your goods on submission of your order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being out of stock - see Product Availability
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Failure to meet the eligibility to order criteria set out in the Terms and Conditions

Internet orders will be confirmed by email on dispatch. Should you not receive confirmation within 5 working days (10 for personalised items), please contact our order line on +44 (0) 20 7422 8372. 

Our reception team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our lines are open from 10am to 5pm (GMT) Monday to Friday. Please call +44 (0) 20 7422 8372. Opening times may vary without notice.

ORDER CANCELLATION
If you wish to cancel your order please contact All Star Lanes Pro Shop by:

• calling +44 (0) 20 7422 8372 between 10am to 5pm (GMT) Monday to Friday
• returning your acknowledgement email to us stating your intention to cancel the order

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.

  PAYMENT METHODS
We accept payment by Visa (Credit and Debit), MasterCard, American Express, Maestro, Switch, Electron and Solo. We accept card payments in GBP only. Please note All Star Lanes Pro Shop does not accept cash or cheques as payment online.

  PRICING POLICY
Prices are shown on our website in GBP and are inclusive of VAT, where applicable.
Prices may change and offers may be withdrawn at any time.


PRODUCT AVAILABILITY / INFORMATION
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

DELIVERY INFORMATION
The prices displayed on our website are exclusive of delivery, delivery charges will be displayed when proceeding to checkout with your order. Over certain quantities delivery may be free or at a reduced rate. These rates may vary. Time shall not be of the essence in relation to this contract.

UK Delivery
Please allow a maximum of 7 working days for delivery of products you have purchased on the All Star Lanes Pro Shop websit (14 working days for delivery of personalised bowling shirts).

Import Duty
All Star Lanes Pro Shop cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty.

Acceptance of delivery
We will require you to take delivery of the goods ordered when tendered to you. If you are not available to receive the goods it is your responsibility to arrange alternative delivery with the Post Office. If the goods are returned to us by the Post Office, we reserve the right to charge for re-delivery. This does not affect your Statutoy rights.

YOUR RISK
Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you.
However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods.
We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.
For the avoidance of any doubt, in the event of your becoming bankrupt or committing any act of bankruptcy or becoming insolvent or making any voluntary arrangement we reserve to ourselves the right to cancel the contract for the goods ordered and any contract for the delivery to you of further goods and, where the goods ordered have already been delivered, to be immediately entitled to payment for the goods in question irrespective of any prior agreement to the contrary between us.

  RETURNS POLICY
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase. Refunds will be made against the original form of tender.

PERSONALISED ITEMS
The processing of orders that have been personalised i.e. with a name, takes place almost immediately, cancelling the order once the process has started is just not possible. Due to the personalisation of the product, your right to return goods is only available when the goods have arrived in a poor or damaged state or the details such as the text, style and colours are not as specified on your order.

RETURNS INSTRUCTIONS
By Post:
Please email returns@allstarlanes.co.uk station your wish to return the item and whether you would like a refund or exchange. Package the merchandise to prevent damage and send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

Returns Address: All Star Lanes Pro Shop, Victoria House, Bloomsbury Place, London, WC1B 4DA

  SECURITY
The order you place and the payment you make are sent via a system which uses 128bit encryption to prevent the detail being read by any third party. Encrypted pages are indicated by a "padlock" symbol in most web browsers.

We reserve the right in ensuring the utmost security of the process we use to record the contents of any telephone communication with us and to request at random and at our complete discretion proof of any of the details provided to us in any transaction and we may decide to limit the value of any order we are prepared to supply until such proof has been provided to us.

It is our policy to pass on any evidence of fraud to the relevant authorities.

We are always available for you to place an order over the telephone or by fax at +44 (0) 20 7422 8372 would you prefer not to use the Internet.

  PRIVACY
Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not sell, trade or otherwise pass on your details unless it is necessary to complete your order. We will give you the chance to refuse any marketing emails from us.
Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes.

In the event that any of the information you have provided to us about yourself changes, you may send the amendments to us by email at proshop@allstarlanes.co.uk or over the telephone at +44 (0) 20 7422 8372.

THE WEBSITE
We may change the All Star Lanes Pro Shop website and correct or update information (including product information) on it at any time without notice. We do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

LIABILITY & INDEMNITY
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

JURISDICTION
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

GENERAL
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.

COMPLAINTS
Even though we try our best to offer the highest levels of customer service, we recognise that sometimes things do go wrong. In the unlikely even that you are unhappy with the goods or service you receive from All Star Lanes Pro Shop, then please contact us. All complaints are confidential, and we will acknowledge your complaint as soon as possible. We will resolve issues as soon as we can, and inform you of the outcome. You will be provided with a name and contact number for one of the Directors who will answer any further questions you have about the process.

CONTACT US
Our primary contact method is email. Therefore, please email for the quickest response.
You can contact All Star Lanes Pro Shop using any of the following methods:

Email
Sales: proshop@allstarlanes.co.uk

Telephone
Call us on +44 (0) 20 7422 8372 between 10am and 5pm Monday to Friday.

Fax
Fax documents to us on +44 (0) 20 7422 8372

Post
Our address for correspondence is:
All Star Lanes Pro Shop
Victoria House
Bloomsbury Place
London
WC1B 4DA

EMAILS
It is a key condition of our contract (which exists on the dispatch of goods) that you accept emails from us, and all such emails are to be deemed "solicited." Should you not wish to provide us with your email address, or do not wish to receive emails from us, then we will decline your order.